Contact Us

What is a print broker?

A print broker works with a network of specialized printing and production partners to find the right solution for each project. This allows us to offer a broader selection of products, production methods, and pricing without limiting your project to the equipment of a single print shop.

What services do you offer?

We provide a wide range of custom printing and branding solutions, including commercial printing, large-format signage, promotional products, corporate apparel, screen printing, embroidery and more.

Do you work with businesses of all sizes?

Yes! We work with small businesses, corporations, schools, nonprofit organizations, associations, and other organizations. There is no job too large for My Source Media. Contact us today to provide details on your next project.

Do you have minimum order quantities?

The products we offer do have a minimum order quantity. Contact us today, and we will help you find the quantity that is right for you and your budget.

Do you offer volume discounts?

Yes, we offer volume discounts on many of the products we produce. The larger the quantity ordered, the bigger the savings. Contact us to get details on volume discount offers for your order.

Can you help me decide which product or printing method is best?

Absolutely. We can recommend materials, printing methods, quantities, finishes, and products based on your goals, budget, timeline and intended use.

What payment methods are accepted?

We accept most major credit cards, debit cards, ACH and business checks.

COMMERCIAL PRINTING

What types of commercial printing do you offer?

We can provide business cards, brochures, flyers, postcards, presentation folders, booklets, catalogs, rack cards, invitations, forms, envelopes, labels, stickers and many other custom printed products.

Do you offer both digital and offset printing?

Yes. Depending on the quantity, specifications, budget and turnaround requirements, we can recommend the most appropriate printing method for your project.

What paper stocks and finishes are available?

We offer numerous paper stocks, weights, coatings, textures, and specialty finishes. Options may include gloss, matte, uncoated, UV coating, lamination, foil, embossing, and other specialty treatments.

SIGNS & LARGE FORMAT PRINTING

What types of signage do you offer?

We offer banners, yard signs, posters, window graphics, wall graphics, floor graphics, retractable banners, advertising flags, event tents, event displays, trade show graphics and other large-format products.

Do you offer indoor and outdoor signs?

Yes. We can recommend materials appropriate for indoor or outdoor use based on the environment and how long you need the signage to last.

Can you produce custom-size banners and signs?

Yes. Many of our signage products can be produced in custom sizes to meet your specific needs.

Do you offer installation?

Installation may be available depending on the type of signage, project requirements and location. Contact us with your project details for availability.

PROMOTIONAL PRODUCTS

What types of promotional products do you offer?

We offer thousands of customizable promotional products, including drinkware, pens, bags, tech accessories, notebooks, awards, event giveaways, employee gifts and branded merchandise.

Is there a minimum quantity for promotional products?

Minimum quantities vary by product and manufacturer. We can help you find options that fit your desired quantity and budget.

Can you help me choose promotional products for an event or campaign?

Yes! Tell us about your audience, event, budget, quantity, and goals, and we can recommend products that complement your brand.

CORPORATE APPAREL

What types of custom apparel do you offer?

We offer t-shirts, polos, button-down shirts, jackets, hoodies, hats, uniforms, workwear, performance apparel, and other branded clothing as well as bags and accessories.

Do you offer screen printing and embroidery?

Yes. We offer both screen printing and embroidery, along with additional decoration methods depending on the garment and artwork.

Can we order different sizes within the same apparel order?

Yes. Orders can generally include a variety of sizes. Availability and pricing may vary depending on the garment.

Can you help us choose apparel for our employees?

Absolutely. We can recommend apparel based on your workplace, budget, climate, brand style, and desired level of quality.

Can you decorate customer provided apparel?

No. We do not decorate customer-provided apparel. To ensure consistent quality, accurate decoration, and the best finished product, all apparel must be ordered through us from our trusted suppliers. This allows us to verify that each garment is compatible with the selected decoration method, such as screen printing or embroidery, and helps prevent issues related to fabric type, garment construction, or product quality.

ARTWORK & DESIGN

What file types do you accept?

Vector artwork such as AI, EPS, and print-ready PDF files with fonts outlined is generally preferred. High-resolution PNG, JPG and other formats may also be accepted depending on the project.

What is meant by “print ready file”?

A print ready file is typically a PDF file with the correct colorspace and correct resolution, with bleeds if necessary. The colorspace for printing, offset and digital is CMYK. The resolution for printing, digital or offset is 300 dpi. Resolution for wide format printing is 150dpi.

What are Bleeds?

Bleeds are used in the printing process to allow your image, graphics or background to bleed off the sheet. Printing presses and digital printers are not capable of printing all the way to edge of the sheet. This means, if you want it to go all the way to the edge, we have to print on a larger sheet then trim off some of the graphic. The standard bleed amount is 1/8 (.125) of an inch. The easiest way to set-up a file for bleeds is add 1/8 inch to the size of your art-board all the way around. You will also want to keep any important information at least 1/8 inch to 1/4 of an inch from the trim area. Popular design software, such as Adobe CC products, include a bleed option when setting up your document. That makes it super easy when it’s time to export and you want to include bleeds.

What if my logo isn't high resolution?

We can review your artwork and let you know whether it is suitable for production. In some cases, artwork may need to be recreated or converted to a production-ready format.

Do you provide graphic design services?

Although we do not offer full service graphic design, artwork and design assistance may be available depending on the project. Additional artwork preparation fees may apply.

Will I receive a proof before production?

Yes. A digital proof is typically provided for approval before production begins. We strongly recommend carefully reviewing spelling, colors, sizing, placement, quantities, and other details before approving your proof, as you will be ultimately responsible for

missed errors.

ORDERING, PRICING & TURNAROUND

How do I request a quote?

Contact us with the product, quantity, size, artwork, desired completion date and any special requirements. The more information you provide, the more accurately we can quote your project.

How long does production take?

Turnaround times vary by product, quantity, customization method, and current production schedules. We will provide an estimated timeline when your order is quoted or placed.

Do you offer rush service?

Rush production may be available on select products. Rush fees may apply, and availability depends on the product and production schedule.

When does production time begin?

Production typically begins after final artwork approval, order confirmation, and any required payment have been received. Changes made after approval may affect pricing and turnaround time.

Can I make changes after approving my proof?

Once a proof has been approved and production has started, changes may not be possible. If changes can be made, additional charges and production delays may apply.

SHIPPING & DELIVERY

Do you offer local delivery?

Yes, local delivery is available, as well as pick-up in Downtown Chandler. Delivery availability and fees vary depending on the order size and delivery location.

Do you ship orders?

Yes. Shipping options are available for most products. Shipping costs and transit times depend on the product, destination, and selected shipping method. If you need products by a specific date, you will need to upgrade to expedited shipping.

Can you ship products to multiple locations?

Yes, many orders can be distributed to multiple locations. Additional shipping, handling, fulfillment, and/or packaging charges may apply.

What happens if there is a problem with my order?

Please contact us as soon as possible after receiving your order. We will review the issue and work with you to determine the appropriate solution based on the circumstances and production requirements.